Privacy Policy

01. Introduction

At TutorAfrika (“TutorAfrika”, “we”, “us” or “our”), we value your privacy and are committed to protecting the personal information you provide to us. TutorAfrika is an online language learning platform that connects learners with tutors for live lessons in African languages.

This Privacy Policy explains how we collect, use, store and share personal information when you use our website, create an account, book lessons, communicate with us or otherwise use our services.

02. Information We Collect

Depending on how you use TutorAfrika, we may collect:

• Name and contact details, such as email address and telephone number.
• Parent or guardian information where a learner is under 18.
• Learner information, including name, age or age range, language being learned and relevant learning information.
• Account and booking information, including tutor, lesson dates, times and package details.
• Payment and transaction information processed through our payment provider.
• Communications with TutorAfrika.
• Technical information such as IP address, browser/device information, cookies and website usage.

03. How We Use Your Information

We use personal information to:

• Create and manage accounts.
• Match learners with suitable tutors and arrange lessons.
• Manage bookings, schedules and lesson communications.
• Process payments and maintain transaction records.
• Send booking confirmations, reminders and service-related communications.
• Provide, maintain and improve TutorAfrika.
• Protect platform security and integrity.
• Comply with legal, regulatory and safeguarding obligations.

04. Google Sign-In and Google Meet

TutorAfrika may allow users to sign in using Google. Where you choose Google Sign-In, we may receive basic Google account information needed to create or authenticate your TutorAfrika account, such as your name and email address.

TutorAfrika uses Google Meet to support live online lessons. Where applicable, lesson information and meeting links may be shared with the relevant learner, parent or guardian and tutor so that the lesson can take place.

TutorAfrika does not use Google account information for advertising or unrelated purposes. We do not access your personal Google Calendar unless a separate calendar integration is introduced and you expressly authorise it.

Our use of information received through Google services is subject to applicable Google policies, including the Google API Services User Data Policy where applicable.

05. Third-Party Services

TutorAfrika works with trusted third-party service providers that help us operate the platform. These may include:

• Google — account authentication and Google Meet.
• Stripe — secure payment processing.
• Clerk — account authentication and account management.
• Vercel — frontend hosting and delivery.
• Railway — hosting and database infrastructure.
• Resend — service-related email communications.
• UploadThing — storage and delivery of tutor profile images or files.
• Cloudflare — DNS, security and website protection.

06. Information Sharing and Disclosure

We do not sell or rent your personal information.

We may share information where reasonably necessary to provide TutorAfrika services, including with an assigned tutor, payment providers, technology providers and other service providers supporting the platform. We may also disclose information where required by law, to protect the safety of a learner or another person, or to protect TutorAfrika’s rights and security.

Where a learner is under 18, information relevant to delivering the learner’s lessons may be shared with the parent or legal guardian and assigned tutor as necessary.

07. Data Retention and Deletion

We retain personal information for as long as reasonably necessary to provide our services, manage your account, resolve disputes, maintain appropriate business records and comply with legal obligations.

When an account is deleted, we will normally delete or anonymise personal information within 30 days, unless we need to retain it for legal, regulatory, fraud-prevention, safeguarding or other legitimate purposes.

Financial and transaction records may be retained for up to seven years where required by applicable law. Anonymised or aggregated information that no longer identifies you may be retained for analytical and business purposes.

08. Security Measures

We take reasonable and appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures include encrypted connections, secure infrastructure and access controls.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

09. Children’s Privacy

TutorAfrika welcomes children and adult learners. Where a learner is under 18, a parent or legal guardian must create and manage the learner’s account and provide any consent required by applicable law.

We collect only information reasonably necessary to provide and manage the learner’s lessons and services. This may include the child’s name, relevant age information, language being learned, booking details and information needed by the assigned tutor to deliver the lesson.

Children’s personal information is not sold or used for behavioural advertising. We use it to provide lessons, manage bookings, communicate with the parent or guardian, support safeguarding and comply with our legal obligations.

Parents or guardians may contact us to request access to, correction of or deletion of their child’s personal information, subject to applicable law and any information we are required to retain.

10. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion where legally applicable.
• Request restriction of certain processing.
• Object to certain processing.
• Request a copy of certain personal information in a portable format.
• Withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details below. We may need to verify your identity before completing a request. You may also complain to the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

11. Cookies

TutorAfrika uses cookies and similar technologies that are necessary for the operation and security of the website and, where applicable, to remember preferences and understand website usage. Please see our Cookie Policy for further information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices. The latest version will be published on our website with the updated date. Where appropriate, we may also notify users of material changes.

13. Contact Us

If you have questions, concerns or requests about this Privacy Policy or how TutorAfrika handles personal information, please contact us:

TutorAfrika
Email: hello@tutorafrika.com
Website: www.tutorafrika.com